Agile Enterprise Case Study: Agile Training and Teammate Satisfaction

Agile Enterprise Case Study: Agile Training and Teammate Satisfaction

By Flux7 Labs
October 8, 2019

Today I have the privilege of sharing with you the last article in our series on becoming an Agile Enterprise. (ICYMI, start at the beginning of the series here with Flatarchies and The Agile Enterprise.) Last week we discussed the role of an Agile Culture and in continuing with that theme, today I’ll dive a little deeper and share our experience with training’s impact on growing both corporate agility and teammate satisfaction. Spoiler Alert: It does both!

To stay up-to-date on DevOps best practices, cloud security, and IT Modernization, subscribe to our blog here:

Begin at the Beginning

“Begin at the beginning and go on till you come to the end: then stop.” King of Hearts in Alice in Wonderland.

In Lewis Carroll’s brilliantly simple words, to determine impact, we knew we had to begin at the beginning and measure teammate feedback in several areas before the training even began — and again after the training, measuring the end result. To do so, we used OfficeVibe, a tool that allows us to collect anonymous feedback from team members, measuring employee satisfaction in real-time.

OfficeVibe’s smart polling questions and back-end analytics are a powerful tool as we seek to build a culture of career, physical and mental wellness. If you are unfamiliar with OfficeVibe, it sends team members Pulse Surveys bi-monthly with a variety of 5 questions that are completely anonymous and change based on how a person answered questions from the prior week. Data from the surveys are analyzed by OfficeVibe and presented along with possible approaches for improvement. At Flux7, we use the OfficeVibe Slack integration tool called Leo Office Bot that sends surveys to our team members bi-monthly via Slack. What we like about the tool is that it’s fun and interactive for our peers which encourages high rates of participation, all while giving the PeopleOps team actionable data.

LeoBot Sample question

Testing Training Success

Knowing that our teammates would be involved in a few initiatives, including more frequent feedback sessions with our Dev-Mentor Group and two training sessions (Feedback Training and Agile Certification Training), the PeopleOps team created a workflow to test their impact. For this initiative, we wanted to ask peers about several aspects we hoped the training would positively impact, specifically Trust, Collaboration, Communication and Ambassadorship. At the end of the day, we were hoping that the training, when coupled with our Development mentorship program, would grow accountability and peer recognition.

The measured result of the training sessions was a significant change in reported wellness across team members. As you can see in the chart below, our scores went from approximately 8.5 to 8.8. We attribute these scores to three things:

  • We planned and facilitated training that aligned peers and encouraged engagement. This was particularly true of the Feedback Training in which peers were trained in the seven stages of giving feedback. We talked about preparing for a feedback session; how to be transparent and recognize that how one person likes to receive feedback isn’t universally applicable; and how to grow emotional intelligence. I personally heard from several teammates who used the training to give feedback and they said the feedback exchange was quite beneficial. Not coincidentally, trust, ambassadorship and collaboration scores all went up after this training.
  • Another outcome of the training was that more people started taking it upon themselves to host Lunch & Learns and other break room type meetings. For example, one of our team members hosted a Lunch & Learn after returning from a conference to share what the conference was about and what she learned while she was there. To quote her, “Some highlights will include Docker, Azure, leadership tips for remote teams, and some good old-fashioned inspiration to use your tech skills to make the world more awesome.”Inspired by our Agile training, Lunch & Learns like this reinforce camaraderie and the sense that we’re all in it together to learn, grow and drive continuous improvement for ourselves, our teams and the company as a whole. The result is a significant change in reported wellness.
  • At the same time, we saw Development mentors take a growing interest in helping peers with career development. This growing sense of accountability for ourselves and our peer group was clearly contagious with more and more people becoming deeply engaged.
LeoBot Score with Peers
LeoBot and Flux7

Data-Driven Decisions

At Flux7, our mission is to experiment more, fail fast and measure accurately. OfficeVibe allowed us to do just this by taking a before and after snapshot of the impact of training on team member satisfaction. We asked specifically about ten key areas that measure team member engagement including Ambassadorship, Relationship with Peers, and Overall Happiness among others. While other metrics improved as well, as we see here, Peer Relationships have excelled as an outcome of our training. With OfficeVibe analytics, we are able to create data-driven decisions; in this case, we can see that training had a positive outcome on the Development team and is definitely worth offering to the rest of the organization.

Flux7 is a Happy Place

In addition to our 88th percentile ranking for Peer Relationships, of the 15,000 companies across 90 countries that use OfficeVibe, Flux7 ranks in the 95th percentile for wellness. As heavy users of OfficeVibe, the PeopleOps team relies on its analytics engine to show us areas where we can improve. For example, earlier scores led us to create the Development mentorship program, a 401k, and a Wellness Initiative Committee.

Interested in experimenting more, failing fast and measuring with accuracy for continuous improvement? Join our happy team today!

Technology is always changing. Stay in the loop with the Flux7 Blog

Written by Flux7 Labs

Flux7 is the only Sherpa on the DevOps journey that assesses, designs, and teaches while implementing a holistic solution for its enterprise customers, thus giving its clients the skills needed to manage and expand on the technology moving forward. Not a reseller or an MSP, Flux7 recommendations are 100% focused on customer requirements and creating the most efficient infrastructure possible that automates operations, streamlines and enhances development, and supports specific business goals.