AWS Case Studies: QSR Builds Service Catalog for Better IT Governance

By Flux7 Labs
April 3, 2017

We recently had the opportunity to work with a quick serve restaurant (QSR) to help it achieve security with agility, effectively balancing IT governance with their workload reduction and wait time elimination goals. This household name reached out to the AWS experts at Flux7 as they looked for solutions that would allow the development team to quickly build a new digital platform that would support this organization’s digital evolution.

We analyzed the business, security and IT requirements and recommended the use of AWS Service Catalog to provide the development team with the agility that the company needed, with important Development-Operations-Security guardrails built in to ensure security and governance. Service Catalog provides this organization with the ability to create and manage catalogs of IT services that development can access from a dashboard and launch with the push of a button.

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This project involved the deployment of eight Service Catalog products — rds-oracle, rds-mssql, rds-mysql, linux-instance, redshift, windows-instance, tomcat-rds, and iis-stack — with user parameters such as AMI ID, pre-defined controls and the company’s standard tags built in. Each of these eight products were tested, launched in environment with all controls and tags, within minutes.  You can read more details in the complete AWS case study.

With pre-approved products created and maintained by the admin team, end users were then able to easily launch their desired product from Service Catalog by providing the required parameters. And, with the push of a button, Service Catalog launches the product.

An important part of this project was collecting at the outset the key security and governance controls that needed to be built into the Service Catalog products. Flux7 sat down with leaders from the Network, Operations, and Security teams to discuss what constraints they wanted to enforce on the end-user attributes. The result of this meeting was key governance guidance that was built into CloudFormation templates and Service Catalog products. With security built in, this organization is able to achieve consistent, continuous governance, and is assured that developers are only deploying approved IT services.

With Flux7’s help, this company’s AWS Service Catalog solution allows its development team to launch new products with the click of a button. Thus, creating greater agility as developers no longer undergo lengthy IT wait times for solution provisioning. By removing this barrier, developers have eliminated wait times and are able to begin work immediately, growing code throughput and speeding time to modernization and innovation. In the process, IT workloads are vastly reduced, allowing IT to focus on more strategic initiatives.

In addition, the consultants at Flux7 finished each project sprint with complete knowledge transfer, teaching the skills surrounding each of its products that the development team can effectively manage and grow them into the future. Moreover, the Service Catalog solution has built-in controls that are assured to deliver on this organization’s need to eliminate wait times and effectively balance governance and security with workload reductions.

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