The company saw the opportunity to extend IT beyond its headquarters to have a positive impact on every customer by embedding IT solutions into the products it sells. More than just maintenance alerts, the manufacturer’s IT is creating holistic systems that provide customers with important data about how to do their business to maximize productivity and output.
Reaching beyond the bounds of traditional IT, the firm knew it needed to create a platform business model in which it could turn internal consumers into providers with building blocks that facilitate creation. By providing access to these digital platforms, the organization is able to extend the traditional definition of IT to meet the demands of internal and external customers alike and in the process move its systems of innovation including customer experience, analytics, IoT and ecosystem foundations onto the cloud.
Partnership with Flux7
The partnership with Flux7 began in 2015 as this company embarked on a digital transformation that would eventually work its way through the company’s various departments — from enterprise architecture to application development and security — and business units, such as embedded systems and credit services. With the initial project focused on a limited migration to AWS, the outcome has been a complete agile adoption of Flux7’s Enterprise DevOps Framework for greater security, cost efficiencies and reliability. Enabled by solutions that connect its equipment and customer communities, the digital transformation effectively supports the company’s ultimate goal to create an unrivaled experience for its customers and partners.